r/modnews Dec 20 '21 I'll Drink to That Helpful Wholesome All-Seeing Upvote Wholesome Seal of Approval Got the W

Previewing Upcoming Changes to Blocking

422 Upvotes

Hey mods, it's your friendly neighborhood potato bringing you the 411 on our latest safety efforts. As of the past few months, the Safety team has been hard at work improving the blocking experience.

This has involved (1) revamping the current block experience and (2) building a new experience that we have been calling “true block”. True block is an extension of the block feature we currently offer that prevents users you have blocked from seeing and interacting with your content. In a few weeks, we plan to announce the roll out and then take the next several weeks after that to actually roll it out. This post is intended to give mods a heads up where we have gone and where we are going.

First, we will cover what changed in improvement #1 - revamping the current block experience. Previously, when you blocked someone on Reddit, you couldn’t see content from the users who you have blocked–but they could see content you have posted. This allowed bad actors to interact with your posts, comments, and communities without you knowing. It also prevented mods from using the block feature - since filtering out content completely made it impossible to properly moderate. Our most recent changes have addressed this by making sure that content you have blocked is out of the way (i.e. collapsed or hidden behind an interstitial), but still accessible.

In covering improvement #2 - true block, this will be a much more notable change in that, if you block a user, your content looks deleted and archived to them. While building this feature, we have been conducting research and getting feedback from mods in the Reddit Mod Council. One of the most prominent topics of discussion was how and when moderators should be exempt from the true block experience, to better address the discrepancies between blocking and moderation duties. To make sure that you all are properly looped in, we have broken down the true block experience and how it will be customized for mods in the sections below:

https://preview.redd.it/o74ujmc9ur681.png?width=1326&format=png&auto=webp&s=625b80a3d6ac362922a8ba3cf4f3a883e2656e00

https://preview.redd.it/zwcgz8fgur681.png?width=1302&format=png&auto=webp&s=d6b582a60bd8929247ad9efa713aca6e7391d945

Posts: True block will prevent users who have been blocked from seeing posts submitted by users that have blocked them. Posts will appear deleted and archived (inaccessible and not interactable). There are two exceptions to this. One is that mods that have been blocked by users will still have access to blocked user posts submitted to communities that they moderate. The second is if a moderator has blocked certain users, any posts the moderator has pinned or distinguished as a moderator will still be accessible to these blocked users.

Comments: Very similar to posts, true block will prevent users who have been blocked from seeing comments submitted by users that have blocked them. Comments will appear deleted and archived (inaccessible and not interactable). Again, there are two exceptions to this. One is if the user who has been blocked is a moderator, and the user who blocked them is commenting in the community they moderate, then the user’s comments will still be accessible to the moderator. The second is if the moderator has blocked certain users, any comments the moderator has distinguished as a moderator will still be accessible to these blocked users.

User Profiles: True block will prevent users who have been blocked from seeing a profile’s history. When viewing the profile of someone who has blocked you, their page will appear as inaccessible. The exception to this is if you are a moderator who has been blocked, in which case, you will still be able to see a limited view of their profile. This limited view of their profile will include their history of posts/comment-- but only in the communities that you moderate. This was a difficult decision for us to make, and one that was influenced by feedback we got on a previous mod call, and ultimately we felt that this was the compromise that best met the privacy needs of users and mods with the contextual needs that mods have.

Modmail: We did not change the modmail experience. You will still be able to view modmail from blocked users and you will still be able to send modmails to users who have blocked you when it is from the subreddit. Modmails to accounts that have blocked you, addressed from your personal account, will be hidden behind an interstitial, though the message is still accessible to the user if they want to see it.

Automod: Automod will be exempt from true block. Therefore, even if a user blocks automod, automod will still be able to PM and reply to users, and users will still be able to view automod posts and comments.

Admins: Same applies as for mods: anything that is Admin distinguished will not be removed from your experience.

Alts: We are thinking through how to expand the blocking feature so that we prevent harassment from alts of your blocker. Please know that if you find that someone is creating alt accounts to circumvent blocking and continue to harass you - you should report the PMs and/or other abusive messaging.

Reddit Help Articles: We know that this change may be confusing for you or members of your communities. That is why we have gone through and updated all of our Reddit Help Articles so they can serve as helpful resources. You can find the new articles here and here on RedditHelp.com.

We know this is a big upcoming change, and we want to make sure that you all have a firm understanding of the changes to come. We will stick around to answer questions, concerns, and feedback. Hope to hear from you all, thanks for your time and consideration!


r/modnews Dec 17 '21 Silver

It’s time to kick off the “Best of” Awards for 2021!

Thumbnail self.bestof2021
159 Upvotes

r/modnews Dec 01 '21 Helpful

Join the Modmail Harassment Filter Beta

297 Upvotes

Hi mods!

For the last few months, our team has been working on a new safety feature: the Modmail Harassment Filter. You can think of this feature like a spam folder for messages that may include offensive content.

How does the Modmail Harassment Filter work?

The folder automatically filters new inbound modmail messages that are likely to contain harassment or be from a suspect user account. These messages will skip the inbox and go to a “Filtered” folder, where Mods will have the ability to mark or unmark a conversation as “Filtered.”

Mockup of the filtered folder

The filter is designed to give mods final say over which messages constitute harassment, while also giving mods the option to avoid, or use additional precautions when engaging with, messages that are more probable to be harmful.

Learnings from our Pilot

We launched a small pilot for this feature in June 2021 to help shape the development of the filter and gather early feedback on its usefulness. Of the participating mods, 89% indicated that they would like to continue using this feature. Participants said the following about the filter:

“The "filtered" feature works pretty well. A lot of abusive messages are going there which lets us prioritize better conversations.” - a mod from r/politics

“It seems to catch a majority of the abusive and hateful modmails. We're used to dealing with them regularly but I can see the value for communities that only incidentally encounter abusive accounts and which leave dealing with that abuse to specialized moderators.” - u/Bardfinn

“It's a lot more accurate than I expected, and I believe it would improve with continued manual training. It definitely improved the modmail experience, putting some of the worst stuff away so that we could look at it when we are in the right situation to do so.” - u/yellowmix

“Every filtered message I have seen was hostile, aggressive, or contained slurs or other bad language. If I am not in the mood to view those kind of messages, I don't have to, and that is awesome. Love this feature.” - u/LionGhost

“I find this feature useless, we still have to read the filtered messages and take action accordingly to their content.” - mods of r/whereisthis

Pilot mods also gave some great feedback on how to improve the feature as we continue to iterate:

  • “We'd like it if modmail that gets filtered could be either auto-reported, or something to that effect.” - u/bleeding-paryl
  • Leaving muted users in the filtered folder
  • Increasing the sensitivity on users for every conversation they get filtered

Join the Beta

Based on the positive response to the pilot, we’re now looking to include more communities in the beta for the feature. We can include up to 100 communities, given our current scalability constraints. During the beta, we’ll be working to get the feature ready for general release, and continuing to course-correct development using feedback from our participants.

If you would like to join our beta, please reply to the pinned comment on this post with your username and the community you would like to include.

We may not be able to include everyone, but we did want to make a more open call for this feature. This is one part of a number of improvements we’re working on to reduce mod harassment via modmail.

We’ll stick around for a little to answer some questions or comments!


r/modnews Nov 22 '21

Next Round of Adopt-an-Admin: December 6 - 17! Signup Form now OPEN!

191 Upvotes

We are excited to announce that the next round of the Adopt-an-Admin program is scheduled for December 6 -17!

For those of you who would like a reminder about this program, a subreddit “adopts” an admin for a couple of weeks so that admins can get a better understanding of what it’s like to be a moderator. While many Reddit admins work closely with the community and mods, we have over 1000 employees that work on many different projects and some might not have that direct line of communication. Even those who work closely with mods or who have moderated before can still learn a lot by moderating on subreddits that they’re not familiar with.

If you’re interested in learning more about the program, we provided a more elaborate breakdown in a recent post — here.

In the last round that took place in April, we had nearly 45 admins participate across about 30 subreddits! We’re continuing to see a high measure of success with this program - it’s one that has been both fun for our moderators and incredibly educational for our admins. Here are some of our favorite quotes from the last round’s satisfaction survey:

Admin: “Moderators are the backbone of quality content on our platform. If we fail to keep supporting them, we risk losing a big part of what makes Reddit uniquely valuable.”

Mod: “Please keep this program running, it's such a great opportunity for admins to understand reddit from the mod side”

Admin: “Adopt an Admin is a crucial component of the Reddit experience and something that all Snoos should partake in. Our moderators and our users are what makes Reddit unique, and the AAA program gives Snoos unique insights and perspectives they wouldn't otherwise have access to.”

If you’d like to participate in the next round of the program, you can sign up here! This is a new form (so if you’ve signed up for past rounds, you’ll need to fill this one out again), it does take a few minutes to fill out. In order to improve our matching (and thus, improve mod satisfaction with the program), we’re asking you for more information about your subreddit and what you expect from your new admin-mods in order for us to set clear expectations with your match! If it’s not a good time right now but you’d like to participate in the future, fill out the form anyway and note that when prompted! If we reached out to you via modmail already, please, fill out this form, it will be extremely helpful for future rounds.

Further Involvement: if you are interested in lending your expertise as a moderator in other ways and exploring how you can help to make Reddit a better place, consider applying to be on the Mod Council!

tl;dr Fill out this form (even if we already reached out to you) if you are interested in participating in Adopt-an-Admin.

If you have any questions about participating in the program, lay it on us! We’ll stick around.


r/modnews Nov 04 '21 Silver Respect

We fixed two problematic bugs.

346 Upvotes

Howdy Mods,

Good news everyone - we fixed bugs CM-660 and CM-607, two longstanding bugs that had been negatively impacting moderators.

Oh, you’re not familiar with bugs CM-660 and CM-607? Let’s dive in then…

Bug CM-660 was a tricky bug that allowed former mods of a subreddit to see and respond to old modmails that were in their personal inbox. We have now closed this modmail loophole, and former mods are no longer able to see these messages today.

Bug CM-607 was a problematic bug that occurred when moderators muted members of their community via the modmail mute tool. In these instances, the hidden text marker (i.e. u/moderator [hidden]) in modmail was missing in the message being sent to the Redditor being muted. This would make it appear to moderators that their username was the sender instead of the subreddit in these messages (to be clear - while it appeared this way, your usernames were never exposed to the muted user). This understandably caused a lot of concern amongst all of you. Thankfully this is no longer the case, and today the name of the subreddit will now appear as the sender of these mute notifications in modmail.

Thank you to everyone who reported these bugs to us, and for your patience while our product teams spent time engineering a solution. If you continue to spot bugs in the wild while moderating, please do not hesitate to hit us up in r/modsupport, and we will make sure it gets routed to the correct team.

Please let us know if you have any questions or feedback below in the comments.


r/modnews Oct 28 '21

Crowd Control can now Filter comments

409 Upvotes

Hi Mods,

We are excited to announce that Crowd Control now supports filtering comments so that you can review and approve them via Modqueue.

What is Crowd Control?

Crowd Control is a community setting that lets moderators automatically collapse comments from people who aren’t yet trusted users within their community (i.e., people with negative karma in their community).

For example, if you have a post that goes viral and you aren’t prepared for the influx of new people to your community, or if you’re having issues with people engaging with your community in bad faith, Crowd Control can help you out.

What’s new?

As of today, you’ll see an additional option when configuring Crowd Control that allows you to specify Crowd Control comments to be Filtered and placed in Modqueue for review instead of collapsed. This means the comments will not be visible to community members until you approve them. If approved, the comment will appear as normal (i.e., uncollapsed). If you confirm the removal, the comment is officially removed and won’t be visible to the community.

This can be set at the Community or Post level.

Example of the new filter setting at the post level

Example of the new filter setting at the community level

This new setting is available on new Reddit and will be available on the mobile apps in the coming months.

We will be adding this functionality to Automoderator soon so you will be able to adjust this setting based on custom build rules. For example, if you wanted to automatically turn on Crowd Control filtering for a post that receives 2+ reports, you’ll be able to. We’ll be sure to let you know once that’s live.

We’ll stick around and try to answer your gallery questions.


r/modnews Oct 06 '21 Gold

Sticker, t-shirts, and more... Subreddit swag is here! (Starting with a test)

146 Upvotes

Hi Mods!

Redditors have long asked for their own Reddit swag—something that they can wear, use, touch, and feel and also embodies the spirit of the communities they belong to.Over the years, we’ve seen grassroots efforts from various subreddits to do merch drops and have received requests for Snoo stickers, t-shirts, and plushies! Here are some redditors’ thoughts on the grassroots merch store efforts:

  • “THANK YOU! Not only for the idea but for actually going forth with it and choosing/creating a tasteful design. This is the best news I've ever heard on nosleep—and that's saying a lot. Purchasing one asap.”
  • “damn this is cool”
  • “Buying a shirt is the least I could do for this sub. <3”
  • “The only way I'll spend money is by buying merch. I told everyone this in my guild and the main reason I'm F2P because I like something physical to digital. I'm so happy about this, I'll be a patron of purchase. ”

So why are you telling us this? Well, we’re excited to announce a pilot program for Subreddit Shops! This will be a trial to test the idea of enabling communities to host their own merchandise stores where they can sell swag with their own designs (reviewed and approved by Reddit). From the much-requested t-shirts and stickers, to mugs and totes—what you see in the stores today are just a preview of what you can do. This is something we’ve looked forward to being able to bring to redditors and we’d love feedback on how we’re doing, so tell us the merchandise you’d like to see if the pilot program expands. Submit your ideas and provide feedback.

More details on the pilot program are below:

How’s the pilot program work?

We’ve selected six communities (r/askhistorians, r/animalsonreddit, r/fantasy, r/goforgold, r/pan, and r/writingprompts) to set up and host a store with subreddit merchandise for one month. The communities were picked based on their previous interest in merch, and history of positive engagement and strong sense of community. Down the road we want to explore ways for mods to profit directly from this, and also to potentially provide an option to donate net profits to their charity of choice.

Where’s the money going?

For the pilot, net profits will go to a community pot, where funds will be directed towards community-related expenses such as bot hosting, community prizes/competitions, etc. The community pot will be managed via the following process:

  1. Reddit will collect the total profits from the swag sales and subtract the cost of production, vendor costs, taxes, shipping, etc. to calculate the net profit from the sales.
  2. Next, Reddit reports the net profit to mods so they know how much their swag sales made.
  3. Last, mods submit receipts for approved community-related costs and expenses and get reimbursed from their net profits. Approved expenses include:
  • Bot hosting
  • Website
  • Developers
  • Designers
  • Community events and gifts

The reimbursement will be at Reddit’s sole discretion. If you have any questions, please reach out to us before incurring any costs or expenses.

Will this be offered to more communities?

If the pilot goes well and it’s something communities and redditors like, we hope to build this into a program where interested communities can apply to participate. The idea is to give mod teams the ability to make choices on: 1) selecting a vendor that feels right for their community from a list of verified and approved merch distributors, and 2) how they would like to direct the profit from their sales.

We’ll stick around for a bit and answer questions you have on Subreddit Shops.


r/modnews Oct 05 '21

Modmail dark mode & other mod improvements

286 Upvotes

Howdy Mods,

We’re excited to kick October off with a fun modmail announcement, in addition to pulling back the curtain on some under the hood improvements we’ve made on the mod engineering front. Dive in below to check out the brass tacks:

Join the dark side (in modmail)

In our continued quest for feature parity and desire to protect your retinas, we’ve launched dark mode on modmail. Starting later this week, you can say sayonara to being blinded by the light when jumping between your various queues, feeds, threads, and modmail.

In order to enable dark mode in modmail, please follow the below instructions:

  • On desktop - while in Modmail, please click on your username in the top right corner to toggle on/off dark mode.
  • In our native app - we’ve got one toggle to rule them all! If you have dark mode enabled in-app, it will mirror that user experience in mobile modmail.

The desktop experience

The native app experience

New mobile mod tab

As many of you know, our most important goal is to achieve feature parity between the desktop and mobile moderator experiences on Reddit. We understand that we still have a ways to go, and an important stepping stone on the path to parity is to make it easier for mods to feel more connected to their communities while on the go.

Starting today mods in our native app will be able to directly access their Mod Feeds and Mod Queue via two new access points in their profile “side drawer” (see below for what this experience looks like). Creating easier access points to these tools will enable mods to quickly jump into hot/new/controversial content in their communities via their Mod Feed and their Mod Queue so that they can take action with less effort.

https://preview.redd.it/bgmkdtummnr71.png?width=617&format=png&auto=webp&s=1f2f4d286e848244dac273e2cb40a67fb193ac25

Additional engineering improvements

While building those features, our team also tackled some “under the hood” improvements which should uplevel the overall moderator experience on Reddit while largely going unnoticed. They are:

  • Updated icons and UI, bringing modmail in line with other products on the site and in our native app.
  • Improved the community picker so that it’s more accessible and easier to utilize.
  • Updated all our libraries to the latest and greatest (and to keep things secure).
  • Improved color contrast for visibility.
  • Improved our client-side error launching, which will give us better insight into future bugs that will pop up on the mod front (this has already proven instrumental in helping catch some glitches in the matrix this past week which we have already patched up)
  • Hooked Modmail up to Reddit’s internal experimentation platform, allowing us to A/B test features, as well as quickly turn features on and off to safeguard bad releases. We also integrated better telemetry in Modmail, allowing us to understand usage patterns, clients of access, so we can see what’s working and what isn’t at a much more granular level.
  • The Mod Log backend got rebuilt behind the scenes, providing improved performance and stability.

What’s next?

We’ve got ambitious goals before the end of the year and look forward to sharing additional feature announcements with you before then. In the meantime, please feel free to ask us any questions or provide any feedback in the comments below.


r/modnews Sep 29 '21 Silver Gold Platinum Wholesome Hugz Heartwarming

Voting & commenting on archived posts

1.3k Upvotes

Hiya Mods

Does this sound familiar - it’s approaching dinner time, you’ve stumbled across a delicious-looking chicken parm recipe, but have a key culinary question for OP? You try to ask it only to discover you’re unable to do so due to the post being archived after hitting the 6-month mark. Chaos ensues and now you may be left without any chicky-chicky parm-parm.

We’ve all been there! In fact, every day 6.6 million Redditors land on archived posts where they find themselves unable to vote or comment on it due to the limitations we’ve put in place.

What if things were different?

This summer we ran a pilot program with a smörgåsbord of subreddits to see what would happen if users were able to engage with previously archived posts (thank you to all the subreddits that volunteered to participate in this program). These subreddits represented a wide variety of communities on the site and you can see some of the highlights from the program below:

  • Over the course of the program, archived posts received an additional 147K upvotes and 236K comments.
  • This was a 2.86% increase in votes and a 1.48% increase in comments amongst the participating subreddits.
  • This additional engagement also caused only a 0.3% increase in mod actions taken. We were excited to see that the increase in comments and votes did not correlate to a significant increase in mod actions taken.

The results and the feedback we received from our participating mod teams directly impacted our plans for this initiative, and as such we’ve decided to move forward with this feature. Starting today, mod teams will have the opportunity to decide if they want to automatically archive posts after 6 months or if they want users within their community to be able to vote and comment on previously archived posts.

How it will work

Important note - this is not intended to be a one size fits all feature. Thanks to our participating subreddits we found this feature was most beneficial to communities that hosted more evergreen-type content (ex: food and recipes posts, gaming subreddits, etc). Subreddits that were more focused on real-time discussions (ex: sports and politics) did not experience the same benefit out of this initiative. See below for some testimonials from your fellow mods that helped drive this point home for us:

  • “I think on these old posts there is a higher amount of discussion comments and fewer short ones compared to new posts. I’m guessing because people who found the post were really searching for something and had some questions in mind beforehand. Overall it seems to have been a good thing for the sub.” - r/MakeupAddiction Mod Team
  • “All in all, I think that it was worthwhile. And the best way to implement it would be to allow mods to turn on the feature if and only if they want to. And if they could enact a filter to review comments on older threads.” - r/frugal Mod Team
  • “IMO it could be good for r/SalsaSnobs because of our recipe guide. But the flip side to this is that I could see it going bad for political subs and such. It would make it way too hard to moderate comments.” - r/SalsaSnobs Mod Team

Given this feedback, we’ve created an “Archive Posts” toggle for mods to decide whether or not this feature makes sense for their community. Today this toggle will appear in Mod Tools and will be turned off by default. All posts will remain archived for another two weeks (until 10/13). This means mod teams will have a two-week period of time to decide whether or not this feature makes sense for their subreddit. After this two-week period of time, users will be able to vote and comment on previously archived posts unless mods decide to turn this toggle on. To do so, please follow the below instructions:

  • On new Reddit visit Mod Tools > Community Settings > Posts & Comments > Archived Posts > Toggle On/Off “Don’t allow commenting or voting on posts older than 6 months”
  • In our native app visit Mod Tools > Archive Posts > Toggle On/Off “Don’t allow commenting or voting on posts older than 6 months”

https://preview.redd.it/dshq6wxcwhq71.png?width=1472&format=png&auto=webp&s=812380d522a59bdc7a8f54dd138d722404273430

Automoderator to the rescue

Another major piece of feedback we heard from mods was the need for them to be notified of comments on previously archived posts. In order to do this, we have updated automoderator to flag comments on posts older than 6 months. This automod update will be live starting on 10/13, the same day that users will be able to begin commenting and voting on previously archived posts (in subs who have not changed their toggle). If you’re interested in using automoderator for this function, please use the below script to do so:

type: comment
author:
    account_age: < 23 hours
parent_submission:
    past_archive_date: true
action: filter
action_reason: comment on old post from new user

Thank you to all the mods who participated in our pilot program, and took the time to provide us with valuable feedback. We greatly appreciate your partnership throughout this entire process!

Questions? Comments? Feedback? Please let us know in the comments below where we’ll be hanging out to respond to them.


r/modnews Sep 13 '21 Silver Gold All-Seeing Upvote

You’re invited to r/modnews' first Reddit Talk!

100 Upvotes

Hi Mods!

We will be hosting our first Reddit Talk in r/modnews tomorrow at 12pm PST. We have partnered with a few subreddits to test this product and have had a couple of public Talks within the last month. Join us to hear about the mods’ experiences so far in building and testing Reddit Talk with us and ask your questions live!

To join this Talk you will need to be using the latest version of the official Reddit app on iOS or Android (web coming soon).

  • Visit r/modnews on 9/14 @ 12pm PST via the Reddit mobile app
  • Click on “Tune In” on the talk post to join!

Who’s talking?

r/kpop

r/meditation

r/readwithme

r/podcasts

r/lgbt

r/thebachelor

r/toastme

What is Reddit Talk?

Reddit Talk is a new way for redditors to take part in live audio conversations in their favorite communities. Read more about Reddit Talk here.

Interested in hosting a Reddit Talk?

Join the waitlist here!

__

We look forward to having you join! Please leave any questions about Reddit Talk down below so mods can answer them live. You will also have the opportunity to join the stage during the Talk to ask your questions there.

Please note that we will not be engaging with the comments on this post now as we want to answer them during the Talk! That said, we will come back here after the event to answer any questions we may have not gotten to.

Talk soon!


r/modnews Sep 09 '21 Helpful Wholesome Hugz

Mod Certification programs are open for testing!

346 Upvotes

Hello mods!

I come to you in lieu of u/liltrixxy as, while this is her baby, she is on leave right now dealing with a real baby. One that screams and poops and has wittle feet and somehow smaller socks and everything. So … steps into u/liltrixxy’s shoes ....

… We’re excited to let you know that the beta Mod Certification program we announced in the H1 Wrap-up here is now open!

As a reminder, this is a program that will help new moderators learn how to moderate. Our goal is to make it easier for mod teams to train new moderators by providing resources to help all new moderators understand how to set up and run a community using Reddit’s suite of mod tools.

Similar to an online class you might take, each community will have different materials and resources that will act as guides throughout the course. Since this is a beta, we'll be evolving how we're sharing these materials, but right now, these courses are self-guided with several self-assessments sprinkled throughout to test your knowledge. There are now two courses available based on your moderation experience level:

  • r/ModCertification101 - This course, aimed at new community creators, is perfect for anyone who has an inactive subreddit that they want to set up and grow.
  • r/ModCertification201 - This course, aimed at both mod teams whose subreddit has recently become active and first-time moderators that have recently joined an active moderator team, helps you learn more about mod tooling and moderation best practices.

And coming soon - we’ll be introducing a third segment of the program, Reddit Community Mentors ( r/RedditCommunityMentor)! If you have gone through the above program but still need some 1:1 advice or help, you can get it from experienced moderators through our new mentor program. We’ll be launching this program in a few weeks, so if you’d like personalized advice on any of the following topics, feel free to fill out this form to get on our waitlist:

  • Working together as a mod team in the best way possible
  • Auditing your automod and helping to edit it to meet your current needs
  • Building community in your subreddit
  • Growing your subreddit (try the tips in r/ModCertification101 first!)
  • Guiding your community away from negative trends

Have a different problem not listed? Fill out the form anyways, or modmail r/RedditCommunityMentor to let us know and we’ll see if we can help. Please note you probably won't get a response for a week or two initially.

Please note that these programs are still in beta, and will be updated in the coming months based on your feedback! If you are interested, we’d love for you to go through the program. And, if your subreddit is adding new moderators in the next few months, please feel free to refer your new moderators to this program to better understand Reddit’s moderator tools before you train them on the specifics of your subreddit.

Once completed, take the exit survey (linked at the end) to share any feedback that you have, including any expansions you’d like to see in future iterations. We're also planning r/ModCertification301, a program that will be focused on advanced guides for those of you with ample existing moderation experience.

This was a big effort that could not be accomplished alone - huge shout out to the r/modguide mods who were a big inspiration to us. A few of those mods helped us create this program from the beginning and we couldn’t have done it without them!


r/modnews Sep 02 '21 Helpful Wholesome

A new report category for mods

338 Upvotes

Hello mods!

As u/woodpaneled and u/worstnerd mentioned yesterday, we’ve created a new report category for you! This feature will enable you to report that groups of users are interfering in your community. Our goal is to better understand how we can support you in addressing this interference.

As noted yesterday, our first step will be monitoring and evaluating any incoming reports to make sure they are effectively signaling community interference. So, for now at least, don’t expect replies right away. Once we’ve seen what these reports look like, we’ll come back with more details on how we’ll be utilizing them and what you can expect from us.

A few things to note about this report reason:

  • Only moderators will see this report reason and only within their own communities
    • We believe this will keep the signal high on our end, and more importantly allow you as mods to more easily point us where you are seeing problems in your community
  • The report flow will be available on comments and posts
  • The reports will not go into your report queues, instead they will come directly to Admins
  • We will use this flow to find pockets of interference in your communities and better understand where we can step in to help you

We want this feature to be useful to you, so we will also be listening to your feedback throughout this process and considering different ways to make this report flow as helpful as possible.

We’ve launched this new flow today on desktop (both new and old!) and will release on our apps early next week.

As always, we appreciate all you do - we’ll stick around and answer any questions you might have about this new report flow!


r/modnews Sep 01 '21 Facepalm

COVID denialism and policy clarifications

Thumbnail self.redditsecurity
421 Upvotes

r/modnews Sep 01 '21 All-Seeing Upvote Ally Wearing is Caring Ternion All-Powerful Wholesome

An update on COVID-19 policies and actions

352 Upvotes

After the conversation began last week on COVID-19 moderation challenges, we did what we usually do when dealing with complex, sticky issues: we sat down for a conversation with our Moderator Council. We've talked about this issue with them before, but hadn't come to a satisfactory conclusion yet.

(The Moderator Council, as you may or may not know, is a diverse group of moderators with whom we share roadmaps, decisions, and other previews in order to gather early feedback. In order to keep new voices coming in, we regularly cycle members in and out. Interested in joining? Nominate yourself or someone else for the Council here.)

They didn’t hold back (something I love about them). But we also got into the nitty-gritty, and a few details that hadn’t been completely clear surfaced from this conversation:

  • How our existing policies apply to misinformation and disinformation is not clear to mods and users. This is especially painful for mods trying to figure out what to enforce.
  • Our misinformation reporting flow is vaguely-worded and thus vaguely-used, and there’s a specific need for identifying interference.
  • There have been new and quarantine-evading subreddits cropping up since our initial actions.
  • There have been signs of intentional interference from some COVID-related subreddits.

A number of internal teams met to discuss how to address the issues and better clarify our policies and improve our tools and report flows, and today we’ve gathered them here in this post to update you.

Policy Clarification

One important takeaway was that, although we had been enforcing our policies against health misinformation we had been seeing on the platform, it wasn’t clear from the wording of our policies. Our first step is to make sure we clarify this.

Our policies in this area can be broken out into how we deal with (1) health misinformation (falsifiable health-related information that is disseminated regardless of intent), (2) health disinformation (falsifiable health information that is disseminated with an intent to mislead), (3) problematic subreddits that pose misinformation risks, and (4) problematic users who “interfere” with and invade other subreddits to “debate” topics unrelated to the wants/needs of that community. And with regard to health misinformation, we have long interpreted our rule against posting content that “encourages” physical harm as covering health misinformation, meaning falsifiable health information that encourages or poses a significant risk of physical harm to the reader. We’ve clarified in this help center article to accurately reflect that and reduce confusion.

Acting on Interference & New Interference Tools

One of the most concerning pieces of feedback we heard was that mods felt they were seeing intentional interference with regards to COVID-19 information.

This is expressly against our policies and of the utmost importance that we address. We’ve shifted significant resources to digging into these accusations this week. The result is an in-depth report (charts and everything, people) that our Safety team has published today. We should have caught this sooner—thank you for helping highlight it.

Based on the results of that report, we have banned r/nonewnormal this morning for breaking our rules against interference.

Additionally, we’ll be exploring new tools to help you reduce interference from other communities. We’d rather underpromise and overdeliver, but we’ll be running these ideas by our Moderator Council as they come together over the next two quarters.

Report Flow Improvements

We want the cycle of discovering this sort of interference to be shortened. We know the “misinformation” reporting option can mean a lot of things (and is probably worth revisiting) and that reports of interference get lost within this reporting channel.

With that in mind, our Safety team will also be building a new reporting feature exclusively for moderators to allow you to better provide us signal when you see targeted interference. This should reduce the noise and shorten the period for us to spot and act on this sort of interference. Specs are being put together now and this will be a priority for the next few weeks. We will subsequently review the results internally and with our Moderator Council and evaluate the usefulness of this feature.

We know that parsing misinformation can be extremely time-consuming and you already have a lot on your plates, so this new report flow will be visible for moderators and sends reports only to Reddit admins, not to moderators.

Additional Actions Taken

We’ve had a number of additional or new quarantine-evading subreddits highlighted to us or caught by internal teams in the last few weeks, and today, we have quarantined 54 subreddits. This number may increase over the coming weeks as we review additional reports.

--

This is a very tough time and a fraught situation. As with everything, there’s always room for improvement, which is why “Evolve” has been one of our core values for years. What is always true at Reddit is that both admins and moderators want what’s best for Reddit, even if we often have to go back and forth a bit to figure out the best way to get there. We’ll continue to discuss this topic internally, in r/modsupport, and with our Moderator Council. And we’ll continue to work with you to plot an evolving path forward that makes Reddit better, bit by bit.

We have the whole crew who worked on this together to answer questions here, and we’d specifically love to hear feedback on the above items and any edge cases to consider or clarifications you need.


r/modnews Aug 18 '21 Wholesome Narwhal Salute

Two small improvements to Automoderator

395 Upvotes

Hi mods,

This afternoon we will be releasing a couple of improvements to Automoderator.

First, there is now a verified email attribute available. This means that you can check if the redditor submitting content to your community has a verified email associated with their account. Think of it as an automated way of looking at their trophy case to see if they have the “Verified Email” trophy.

Mods use account age & karma restrictions in an effort to stop low effort participation but these often catch out well intentioned redditors. We hope that by exposing if a redditor has a verified email to automod you’ll be able to remove some of these karma restrictions and have a more effective way at identifying bad-intentioned redditors.

type: submission
author:
   has_verified_email: false
   combined_karma: "<5"
action: filter
action_reason: "user does not have verified email and has low karma" 

Second, automod’s action reason is now displayed in new Reddit’s modqueue. We are planning to add the action reason to our iOS and Android apps later this year. Previously, when automod filtered something there was no indication of why it was filtered. This slowed down mod review times and made it difficult to notice and understand why something was filtered or what you should be reviewing in a given piece of content.

Now you’ll be able to see the action reason for automod removals in modqueue on new Reddit. Removal reasons are shown when you hover over “Removal Reason” if you’ve added an action reason to your rule.

Example of a removal with automod’s action reason

It’s also worth noting that we plan to change removal reason behavior so you don’t have to hover to see it. You should be able to quickly scan modqueue and see the removal reasons for each piece of content.

That’s all for today.


r/modnews Aug 18 '21 Silver Helpful Wholesome Hugz LOVE!

Introducing Welcome Messages Part Deux

267 Upvotes

G’day Mods!

We’re back in action today and excited to discuss with you our latest plans for Subreddit Welcome Messages. Since running our initial experiment earlier this year we’ve been busy digging through the results and tinkering on ways we can improve the feature based on all the feedback we received.

Today we’re excited to share some of the results we saw, the feedback we received, and our plans for the future.

https://preview.redd.it/y8ynbgusu5i71.jpg?width=236&format=pjpg&auto=webp&s=339c4591fd365f62c8e8b51666d68eda73c53454

The Results

Our first experiment ran from March to May and in total 8.5K subreddits implemented the Welcome Message feature. The good news was that we received positive feedback across the board from mods that enabled the feature within their community. The bad news was we didn’t see a lift in successful contributors to these subreddits (aka Redditors who posted + didn’t have their post removed by the mods). We would have also liked to see wider adoption across more subreddits.

The biggest piece of feedback we received was that we need to develop a way to better incorporate and elevate subreddit rules in this feature. This was great feedback as we believe rules are an important way for users to develop an understanding of a community. We also believe taking this action will drive a greater lift in successful contributors that we were hoping to see last go around.

The second biggest piece of feedback that we received was that we need to increase the character limit within this version of Welcome Messages. Good news - we were able to make this happen and bumped the character limit up to 5,000 characters! This will give mods the ability to include more information within them and this should assist in driving adoption amongst subreddits with lengthier welcome messages (hello, r/askhistorians!).

Subreddit Welcome Messages 2.0

This week we launched version 2.0 and will kickstart a new round of experiments. In this second version, we want to make user actions more obvious in the hopes we see a more measurable impact on user behavior. One of the ways we want to do this is by making a direct link to the rules which we think will help with posting success. We also want to make a direct link to posting which we think will help with increasing posts from new subscribers or visitors.

In our upcoming experiment, we are planning to run two different variants to see which one will drive more positive actions for a subreddit (check out the examples below for what this will look like). In the middle screenshot, we’ve added a secondary action button on the left which will either natively show the rules or links to the post page (this page will also include a rules tab).

https://preview.redd.it/zc6mb9v8n6i71.png?width=908&format=png&auto=webp&s=fe99c0ee5b35a6cbb3f082658ce3b598b98a1add

A few other things worth repeating

  • To toggle on: go to the “General” section within your subreddits Mod Tools and click on “Welcome Message.”
  • Similar to before, Redditors can opt out of receiving these messages by toggling off the feature under notifications within their settings page on the old site.
  • We will still send out a welcome PM if your subreddit is using the previous version of this feature.
  • There will be a report flag that Redditors will be able to use should they see any policy-breaking content within these Welcome Messages.

Questions? Feedback? We’ll be hanging out in the comments below to anything and everything.


r/modnews Aug 17 '21 Take My Energy Helpful (Pro)

A look back at the first half of 2021 from Reddit’s Community team

251 Upvotes

Howdy Y’all!

u/TheSleepingKat, a manager on the Community team, here with another update on what our team has been up to in order to support everything you do, as well as a sneak peek at what we’re working on in the second half of this year. We’re here to help Reddit run smoothly, and an incredibly important part of that is being as transparent as we can about our efforts with supporting the Reddit community. You can see our last update, from February, here.

As I sat down to write this recap I figured it would take me a few hours to crank out only to quickly realize, HOLY SMOKES a lot has happened in the first half of the year. Out of the 2021 gate, Reddit hit the ground running at full speed and hasn’t paused for a breath or water break. We have done SO MUCH that I am fairly confident I will probably end up forgetting to include something really cool. We’ve had some awesome moments and big wins in supporting you as mods, but we have also had our missteps and stumbles.

As a reminder, the Community team’s mission is: Support and nurture our communities to ensure that they’re the best communities on the internet.

That translates into a number of things:

  • Providing support to our mods and users
  • Mediating conflicts within mod teams
  • Advising internal teams and ensuring mod voices are heard and considered - from product development to launch
  • Creating opportunities for Admins and Mods to connect with one another
  • Finding new ways to help our users and mods succeed
  • Developing new programs that benefit mods

As always, we should note that this does not include actioning users (that would be the Safety org, check out r/redditsecurity for updates from them!)) or leading our policy development (that would be the Policy org), though we constantly consult with those teams and help communicate to you about what is happening with them and vice versa. We also do not handle banning/actioning subreddits, though we participate in the discussions to provide insight and context. Finally, in this post, we’ll be focusing on our work with mods and their communities.

What We’ve Been Up To (January to June 2021)

A New VP of Community

A new player has entered the game. Earlier this year we welcomed u/Go_JasonWaterfalls as our new VP of Community! We are so excited to welcome a community leader and pro who will not only continue to help us champion moderator needs and happiness, but who also has ample experience growing community teams on an international level. I am fairly confident that there is more to her job than keeping us on the straight and narrow. Look for her to directly connect with you and the community as whole in the coming months.

A Trip to the Moon With r/wallstreetbets

I’m not sure about you all, but I normally have a bit of a slow start to the year, repeatedly trying to motivate myself to follow through on some extremely ambitious resolutions (probably made after I have crushed my third XL pizza in as many days). Well, one not-so-little subreddit did the exact opposite of that and decided to start 2021 with a bang. Long time and new redditors alike got to witness, and be a part of, one of the most unexpected stories about the power of community. We on the community team watched with awe and helped to support by providing the mods with resources to help handle the influx of attention and traffic, stepping into mediate conflicts when needed, and guiding internal coordination across nearly a dozen teams. By the way, if you love data and charts and graphs, check out u/KeyserSosa’s analysis of user activity and Reddit’s platform traffic during the heat of it all.

How Mods Made Reddit Translations Happen

On the international side of things, we have been working with moderators from different countries to make Reddit more accessible in their own language. The result of that? Our very own translation of the UI. The international moderators have worked closely with us to produce a translation that feels both fun and authentic to bring Reddit to users in their own language.

Friday Fun Threads

Last year we finally delivered and these made their triumphant return. An attempt was made to mix in some serious topics, but by the second one we had pivoted to focus on fun and developing relationships between mods and Admins. Some of our favorites from the first half of this year centered around food and bad puns (and sometimes (often) both at the same time). Little known fact about the Community team? We like to argue about food, a lot. I’ve personally gotten myself into quite the pickle as I have attempted to start WW3 at least a couple of times over my very divisive food opinions.

Gaming With the Admins

Thanks to that pesky and persistent neighbor called COVID we had to make the swerve from IRL events (boy do we miss seeing all your faces IRL at the Moderator Roadshows) to virtual events. The result was some pretty awesome gaming sessions with y’all led by u/bluepinkblack. By the numbers we saw over over 300 different communities represented, over 60 mods and 10 Community admins in attendance, and we even managed to get four Reddit executives to join in on the fun. We look forward to more of these in the second half of the year as well as finding new and exciting ways to connect with you.

Moderator Education

We’ve had this cooking for quite awhile, but we are nearly ready to beta test r/ModCertification101 and r/ModCertification201. r/ModCertification101 will be a training program for new community creators to help them understand the basics of moderating and how to get their subreddit off the ground. r/ModCertification201 is a training program for both new moderators joining an existing mod team, and for moderators of subreddits who are just starting to gain a decent amount of activity. If you would like to help us beta test this program, please sign up here. The beta should launch mid-late August, and we’re looking for both inexperienced moderators as well as subreddits who are planning to recruit and train new moderators over the next two months to help us test this program.

Reddit Community Corps

The Reddit Community Corps (FKA the Orangered Corps, Community Contractor Corps) is currently a small scale but growing program that was created as a pathway for moderators to financially benefit from their vast Reddit expertise; where we hire mods on a temporary, contract basis to work on various initiatives. So far in 2021 we’ve generated nearly 245 contracts/job opportunities, of which we’ve hired and enabled 139 unique individuals a path to obtain financial gain for their contributions.

Adopt-An-Admin

The Adopt-an-Admin program is still going strong, and so far this year, about 75 admins have participated across 50 subreddits. Our next round will be taking place from August 23 - September 3 - if you’d like to sign up your community to host an admin in a future round, you can do so here (if you’ve previously signed up, no need to do so again - you’re already on our waiting list). For those of you who don’t remember what this program is, a subreddit “adopts” an admin for a couple weeks so admins can get a deeper understanding of what it’s like to be a moderator. Huge thank you to the subreddits who have hosted admins so far - our admins have called this program “the most educational experience” they’ve had while working at Reddit, and they have very much appreciated the time you’ve put into helping them better understand you.

Moderator Council

The Reddit Mod Council is a program that aims to increase collaboration between Reddit admins and moderators. We look for mods to represent subreddits of all different types and categories. Moderators should be keenly interested in working together with Reddit to make Reddit a better place, and be passionate about the communities they moderate - if you’re interested, you can nominate yourself or another moderator here. The council is currently composed of approximately 60 (and still growing) moderators and so far this year we’ve held 28 calls and numerous discussions on future product launches, Reddit’s overall vision, and how we can serve our moderators better.

A number of products and features released over the last half and outlined in the next section were shaped by going to the Council in the early stages of their design.

Product Support

As we continue to improve how we support features from development through launch we’ve significantly grown the team that is responsible for partnering with our product teams. As a result, we are getting eyes on feature designs and specs earlier, facilitating more conversations with the Reddit Mod Council, and performing more risk assessments than ever before (we completed 38 in all of 2020 vs 70 just in 1H 2021). Some launches that greatly benefited from these processes include:

Legacy Modmail Rides Off Into the Sunset

In March, we shared a number of improvements we’ve made to new modmail and announced that our dear friend legacy modmail was reaching the end of its ride and would soon be headed to that big farm upstate. To make sure mods were prepared for this change we started by giving a five month heads up that this was coming. Then during the lead up to the official sunset we launched new modmail features on a monthly basis. We also directly reached out to mods with regular reminders about the upcoming change to ensure no mods were caught off guard. While legacy modmail may officially be out to pasture we will continue to do the good work and make ongoing improvements to new modmail. Please comment F below to pay respects to our homie.

Moderator Support by the Numbers

A friendly reminder that the numbers you see below do not include the majority of Reddit’s support work, particularly around safety issues/concerns (that would be the Safety team that handles this).

  • Moderator Support Tickets (tickets handled via r/modsupport modmail)
    • 4,714 Tickets (+9.6% from 2H 2020)
    • 21.9 hours median first reply time (down from 41.3 hours)
  • r/ModSupport
    • 3,436 Posts (+16.3% from 2H 2020)
    • 92.7% Answered w/in 24 Hours (Up from 91% in 2H 2020)
  • Top Mod Removals
    • 302 Processed (+52% from 2H 2020)
    • 25.2 hours median first reply time
  • r/redditrequest
    • 25,296 requests (+7.5% from 2H 2020)
    • 14 day processing time (down from 19 days)

New Team Members + Upgraded Training = Improved Moderator Support

Speaking of supporting you all, if you’ve written to us via r/ModSupport or modmail in the last few months you have likely received a reply from one of our newest team members. We’ve added a handful of amazing new folks to the team and they are already having a positive impact on ticket quality and response times (cutting it nearly in half from 2H of 2020 - see the stats in the next section). Now that they are starting to get their sea legs in the coming months you should also start to see them pop up in r/ModSupport. And don’t worry, our long-time Community folks aren’t going anywhere, they are just busy playing video games with you all.

User Support Reply Times

In the first half of 2021, we continued to chip away at our reply time metric coming in at an average of 5.8 hours, cutting the reply times from the 2nd half of 2020 nearly in half (10.4 hours). We’ve done this through efficiency improvements as well as bringing more folks on board to help with the volume that this team needs to deal with.

Public Support

As you may have seen, we’ve been somewhat active in r/help for a few years now, but we really ramped this up starting in late-January/early-February. In the second half of 2020, we replied to 230 posts with an average reply time of 7.6 hours. In the first half of 2021, we CRUSHED those numbers by replying to FIFTEEN HUNDRED AND EIGHTY SIX posts and cutting the reply time to 2.2 hours.

Stumbles

Premium Support

This type of support covers everything around our paid products such as Premium, awards, coins, etc. While this doesn’t make up a large portion of our tickets, the tickets that we do get generally deal with users’ money so they are vitally important. Our reply times slipped here in the first half of the year to nearly 50 hours. This was largely due to increased ticket volume from bugs that were introduced (and are being fixed!) as well as taking time to ramp up new hires. We’re already seeing some very nice improvements to this metric.

A Bump in the Road in Creating Opportunities for New Community Spaces

In July we began an initiative to clean up dormant subreddits with the intention of freeing up that namespace for future community creators. During this process we hit a speed bump where we inadvertently targeted some dormant subreddits that were recently handed out via Reddit Request. Thank you to everyone who wrote in and alerted us to this mistake. We were able to revert those changes on our end and give them back to the appropriate mod. In the end, we cleaned up over 800K dormant subreddits and have already seen many of those communities reclaimed by new subreddit creators trying to revitalise them. Thank you to everyone who provided feedback to help make this process go as smoothly as possible.

Removed and Deleted Post Pages

In June, we shared a post about limiting access to removed and deleted posts on the site. This project initially included limiting access to removed post pages with less than two comments and less than two upvotes, and deleted posts. The OP and mods would still have access to both of these post pages (which includes the removal message and the comments). However, the nature of the experiment changed to limit access to deleted post pages for everyone (including the OP and mods). Where we fell short was that we missed the opportunity to go back to moderators to discuss this change in access. Had we done this, we would have caught that this would be a big problem for mods much earlier and made necessary changes. Once we announced this project in r/changelog, a lot of you were understandably concerned and unhappy about not having visibility for post pages deleted by users. Many of you shared that visibility into these post pages provided helpful context to catch bad actors and that this could cause your communities to be less safe. We heard your feedback and responses and immediately halted the project. We learned several lessons here, but the most important is to ensure that you have the information necessary to make critical decisions to keep your communities safe.

Spam Attacks

Throughout the first half of this year, we were under the attack of some very persistent slingers of canned ham products...or in this case, NSFW website spam (aka the leakgirls spam). We know mods fought them as valiantly as we did, throwing every trick in our books at them. Sadly, towards the end of June, they redoubled their efforts in a massive push, overrunning everyone’s communities in the process. This caused us to triple down and try to get them pounded down. While things seem to be a bit better for now, we also know that the solutions we have in place aren’t perfect, and are actively looking for long-term fixes that will continue to keep this persistent spammer at bay, while at the same time not getting in the way of your day-to-day efforts.

Follower Harassment

As the first half came to a close some unsavory individuals found a new way to engage in harassment across the site, particularly targeting some of our most marginalized communities and users. Our follower notification system allowed users to create hateful usernames then force you to see those usernames via push notifications. We heard your reports and are actively working on an opt out for the follower feature in general, as well as looking into more ways we can advise our partner teams to keep you all safe on the site. Be sure to check out our most recent update on how we are continuing to address this issue.

Our plans for the second half of this year

Growing & Improving Current Programs

We’ll be continuing work on our Mod Certification program, and iterating on it to be sure it’s useful to you all. While our plans right now are mostly geared towards new moderators joining an existing team & moderators of small subreddits that have just started gaining traction, we have some exciting things cooking to help more advanced moderator teams as well. We hope through these programs, we can reduce the amount of effort it takes you to train new moderators. Again, if you’d like to get more information when our beta version of this program is ready to go, you can let us know through this form.

Why change a good thing? We’ve seen a lot of success with both the Mod Council and Adopt-an-Admin so our main focus in the second half of the year will be to continue growing these programs so that more moderators and admins can participate and have valuable conversations with each other. We’ll also be doing more to make sure you all are aware of what is discussed in the moderator council.

With the Reddit Community Corps we are driving to build and bring significant value that is felt both internally at Reddit and externally by our moderators. We want the program to eventually become established as a prestigious accomplishment that moderators aspire to participate in if given the opportunity. Moving into the second half of this year, our primary goals for this program are: optimize operational efficiencies, scale participation (mods hired) and jobs created (Reddit initiatives to recruit for), work towards an official roll out and launch, and ultimately make an impact on as many mods as possible.

Educating Mods About All Available Resources

We have realized that we haven’t done enough to proactively share with y'all the wealth of resources we have available to help you, particularly during the times when moderating can get a bit dicey. This includes a service that helps to get temporary mods when dealing with a massive influx of traffic to a process that can be utilized to remove a top mod who may be gone or not acting in good faith, and more. Throughout the rest of this year we will be making a concerted effort to make sure everyone knows the resources available and how to find them.

More Ways For Mods & Admins To Connect

Building on the success of the gaming sessions and Friday Fun Threads throughout the first half of the year we will continue to create opportunities for mods and admins to connect. Look for signups for our next round of gaming sessions to drop soon and keep your eyes peeled for more fun stuff on the horizon. Plus be sure to pop into r/modsupport every other Friday to see what food war we are attempting to start.

Driving Down Response Time for Urgent Situations

We’ve done a great job at driving down our overall response times for support, but know that we can continue to improve when it comes to addressing the most urgent situations. We are putting some new processes in place that will help us achieve this goal.

Expanding Public Support

As mentioned above, we’ve been pretty active in r/help, but we’re not stopping there! We’re going to continue to add more subreddits to our public support roster to help service redditors where they are seeking help.

--

Phew, that is A LOT. If you stuck around until the end I reward you with this adorable GIF and this GIF that is, uhhhh, fascinating. But on a serious note, thank you. Thank you for reading this long update. Thank you for all that you have done and continue to do to make Reddit a safe and enjoyable place. And thank you for continuing to trust us to support you in all that we do. We are looking forward to what the rest of the year will bring and are thrilled to have all of you along for the journey.

I’ll be sticking around for a while to answer any questions you may have.


r/modnews Aug 04 '21 Silver

An update for topic buttons on mobile guest post pages

Thumbnail self.changelog
157 Upvotes

r/modnews Jul 15 '21

This just in: Snoozyports is launching to all communities

335 Upvotes

Hey all,

As we mentioned in our last safety update, we have been monitoring Snoozyports in our pilot communities over the past few months. We are now excited to share that this feature is ready to be expanded to all communities!

As we worked with communities during the pilot program, we wanted to make sure that the tool was effective in reducing exposure to harassing reports. In comparing the custom reports shown to mods with snoozed reports that were removed from the moderators’ view, the ones that were removed were twice as likely to contain insults, identity attacks, severe toxicity and/or profanity.

But what’s Snoozyports? This feature gives moderators the ability to “snooze” custom reports on old.reddit or new.reddit desktop sites. When you “snooze” a custom report, you have effectively turned off all reports for that user in that specific subreddit for seven days. Once the seven days have passed, their new reports will begin to show up again but you will not be able to view any of the reports filed during the “snooze” period. If you mistakenly snooze a report, all you have to do is find the post/comment from which you snoozed it (i.e. check the modlog), and you will have an option to unsnooze from there. One thing to know: even when snoozing and unsnoozing reports, this feature will still keep all reports anonymous from the moderators. As we have mentioned before, this project is the first step towards the report abuse revamp and we plan to incorporate Snoozyports into the report abuse flow.

Examples of using Snoozyports on new.reddit.

Examples of using Snoozyports on old.reddit.

We’ll continue to monitor progress and feedback as we expand this feature to all subreddits and improve the safety components. Once we get a clear signal on how and if this feature impacts the safety landscape on the platform and for moderators, we plan on experimenting with different entry points and expanding from only custom reports to allowing any reports to be snoozed.

That is all we have for now on Snoozyport updates - you should start seeing it in your communities throughout today - though we will be hanging around for questions. If your question gets missed or if you have feedback on the feature, please send us a note via our feedback form. Cheers!


r/modnews Jul 14 '21

Safety update on Reddit’s follow feature

Thumbnail self.changelog
289 Upvotes

r/modnews Jun 24 '21 Hugz Helpful (Pro)

We’re back with more safety updates on preventing harassment

283 Upvotes

Hi mods,

We have a few teams at Reddit that are dedicated to improving the moderation experience on the platform. A quick reminder, these mod-related efforts have been centered around three core themes:

  • Making it easier to understand and use Mod features
  • Reducing mod harassment
  • Closing the parity gap on mobile

Over the past several months, the Safety Product team has been sharing updates on safety related improvements and features related to mod harassment. Today, we have some status updates to share around these initiatives, as well as a new project that is coming soon.

But, before we get to that, we've seen your recent posts and comments on the impact that spam has had in your communities. Our teams have been working on mitigating these issues and we shared an update yesterday on our efforts. Within that update we also shared a change made to modqueues. Moving forward, posts removed by our spam filter will be automatically moved to the spam listing, rather than your main modqueue. This means that future incidents will not clog up your modqueue. We received feedback yesterday and tweaked this so it will not affect communities that have their spam filters to all, nor will it affect soft domain bans (like URL shorteners). This content will still show in your queues, as will content filtered by Automod.

We will continue to share more information as we are able. Now...on to the update!

Status Updates

Snoozyports

We are wrapping up the pilot phase for Snoozyports which is a feature that allows mods to snooze reports for seven days from any custom report in order to mitigate bad actors from further abusing the report flow. Over the past few months, ~2,100 subreddits have been able to test the feature and we’ve seen some promising results. Notably, we’ve observed that snoozed reports are twice as likely to contain insults, identity attacks, severe toxicity and/or profanity. We are currently still analyzing the results, but if the analysis continues to trend with the progress we have been seeing thus far, you can expect the feature to roll out to all subreddits in the next few months.

After we have launched to all subreddits, we will explore testing additional entry points so that, down the line, mods can potentially snooze any type of report. To the mods testing the feature now: have you all noticed any improvements in reducing harassment via reports? Let us know in the comments below or continue giving us feedback via this form.

PM and Chat restrictions

As we mentioned before, we’ve been experimenting with restrictions that make it harder for trolls to use throwaway accounts to contact mods via PMs or Chat. The Chat experiment has shown positive results: it reduced blocking and denies with only a small reduction in Chat acceptance rates. Specifically, the percent of mods who denied a chat request decreased by 26% and the average number of blocks per mod decreased by 48%.

Interestingly, we were able to reduce reporting rates on PMs by -65% for mods that were experiencing the most PM harassment, but when we rolled it out to all mods, we did not see a significant decrease in reported messages. We’ve identified some additional signals (e.g the user is banned from your community) that should help us reduce these unwanted messages and will be experimenting with those over the coming weeks. We plan to take the learnings from the upcoming PM restrictions experiments and try them with Chat.

New Modmail Filters

We’ve built a new modmail feature that will automatically filter new inbound modmail messages that are likely to contain harassment or be from a suspect user account. These messages will skip the inbox and go to a “Filtered” folder. Think of it as similar to an email spam filter. Mods will have the ability to mark (which will automatically move it to the filtered folder) or unmark a conversation as “Filtered” (which will automatically remove it from the filtered folder).

Screenshot of the new Modmail “Filtered” folder

Starting at the end of June, we are going to pilot this feature with a handful of communities for four weeks to gather feedback before rolling it out to everyone. This is the first part in a number of improvements to reduce mod harassment via modmail.

That’s all for today! We will be hanging out for a few hours and will try to address your questions or concerns.


r/modnews Jun 22 '21

An update on creating new opportunities for future community builders

210 Upvotes

Hello, Hello Moderators of Reddit

Last week we announced our plans to free up new spaces for future community creators, and I’m back today with a quick update to our original plans.

In that post we detailed a variety of edge cases that were proving difficult for us to solve for. The three that had the biggest impact on the community were (1) username subreddits where the subreddit name didn’t match that of the subreddit creator (2) mod test subreddits that register as inactive on the surface level but host active wikis and (3) subreddits recently acquired via the Reddit Request process that still may be inactive.

I’m excited to share some good news - we have discovered solutions for these edge cases scenarios and these subreddits will not be impacted by this. We plan to move forward with this initiative starting 6/23.

Username Subreddits

When this initiative kicks off this week we will not remove subreddits where the subreddit name matches that of any moderator on the team.

Mod Test Subreddits

Mod test subreddits are difficult for us to identify and many of them appear dormant on our end because they’ve never generated any type of post or comment activity. Originally we planned to rename all these subreddits with a random hash assignment and remove any moderators from the team. To solve our larger conundrum, we no longer plan to remove any moderators from any mod team. This will allow moderators the ability to access the information stored in specific wikis and within those subreddits.

Please note - while we have no plans to do so now, there is a chance that these renamed subreddits will be permanently removed at a later date in the future. It could be months or it could be years from now, but it is strongly advised that moderators back up this information now so as to prevent any loss of information down the road.

Reddit Request Subreddits

Over the past 30 days we’ve distributed around 1.6K subreddits via Reddit Request. Some of these subreddits are still inactive as those new mods are still in the planning process to grow and develop these newly acquired communities. Given that, we will not touch any subreddit that was handed out in the past 30 days via Reddit Request.

Quick Recap

Given the above, our new plan of action looks like:

  • Phase 1:
    • Subreddits that meet both of the following will be removed:
      • Subreddits that are at least one year old as of 6/15/2021 AND
      • Subreddits with 0 all time posts prior to 6/15/2021
    • Banned/quarantined subreddits are not included in this phase and will remained banned or quarantined
    • Good samaritan subreddits should not be removed
    • We will not remove subreddits where the username matches that of a moderator on the team.
    • We will not remove any subreddits that were distributed via Reddit Request over the past 30 days (5/22/21-6/22/21)
  • Phase 2:
    • Subreddits that meet all of the following will be removed:
      • Subreddits at least one year old as of 6/15/2021 AND
      • Subreddits with 0 posts in the last year (6/15/20 - 6/15/21) AND
      • Subreddits with 1-100 posts all time
    • Banned/quarantined subreddits are not included in this phase and will remained banned or quarantined
    • Good samaritan subreddits should not be removed
    • We will not remove subreddits where the community creator has logged onto the site in the last 30 days (5/16/21 - 6/16/21)
    • We will not remove subreddits where the username matches that of a moderator on the team.
    • We will not remove any subreddits that were distributed via Reddit Request over the past 30 days (5/22/21-6/22/21)

Thank you to everyone who commented and posted on last week's announcement and within r/modsupport providing feedback and suggestions. It allowed us to fine tune this initiative and we will now proceed with our proposed plans.

As always, we’ll be sticking around in the comments to answer any additional questions that you may have.


r/modnews Jun 16 '21 Silver Platinum Tree Hug To The Stars

Creating new opportunities for future community builders

345 Upvotes

Hello Mods,

Today we’re claiming eminent domain freeing up additional real-estate on Reddit for future community creators.

After some extensive research, we discovered that the majority of successful subreddits on Reddit become active within seven days of being created. Subreddits that do not become active within seven days of being created face a steep uphill battle with little opportunity to grow into a healthy, vibrant community.

Unfortunately, this means we have a high volume of subreddits that have either (1) never experienced any activity from day one and have always been dormant or (2) experienced a small amount of activity but not enough to sustain themselves and have become ghost towns over time.

These dormant communities can create a negative user experience for Redditors and community creators. Not so fun fact: one of the most common experiences a new community creator faces when trying to create a new community is that the subreddit name is already taken.

On June 22 we will begin to remove these dormant subreddits to free up the namespace for future community creators (note: this entire process could take up to two weeks to complete). We hope that freeing up this namespace will reduce the number of errors redditors experience when trying to create a community, and will give new community creators access to more subreddit names.

How many subreddits are you removing?

A lot - almost a million! If you’re super into random stuff, good news! r/RandomStuff will now be available to utilize. Are you a huge Charles Barkley fan? Well today is your lucky day, because r/CharlesBarkley will be up for grabs. Do you think american cheese is the most delicious cheese in the land - does this gif speak to you? If so, consider moderating r/AmericanCheese since that will now be free for redditors to take advantage of. All kidding aside, we’re excited about the amount of new namespace that will be available for community creators to grow and develop.

How is this going to happen?

This is a big undertaking that includes some complicated edge cases and we want to thank our Reddit Moderator Council who took the time to chat with us and share valuable feedback on how we can thoughtfully approach this initiative.

Based on their feedback, we have addressed some of the edge cases that might come up during this process to help ensure things go as smoothly as possible (given the size of this operation, there are some edge cases we are unable to address). Please note that prior to taking action on a subreddit, we will remove the moderator and any members from the community, and no new content will be able to be submitted. Any posts made to a removed subreddit will still be accessible via a user's profile page. We have split this into two phases (which will happen back to back) with specific criteria:

  • Phase 1:
    • Subreddits that meet both of the following will be removed [edited for clarity]:
      • Subreddits that are at least one year old as of 6/15/2021 AND
      • Subreddits with 0 all time posts/comments prior to 6/15/2021
    • Banned/quarantined subreddits are not included in this phase and will remained banned or quarantined
    • Good samaritan subreddits should not be removed (more on this below)
  • Phase 2:
    • Subreddits that meet all of the following will be removed [edited for clarity]:
      • Subreddits at least one year old as of 6/15/2021 AND
      • Subreddits with 0 posts in the last year (6/15/20 - 6/15/21) AND
      • Subreddits with 1-100 posts all time
    • Banned/quarantined subreddits are not included in this phase and will remained banned or quarantined
    • Good samaritan subreddits should not be removed (again, see below for what this means)
    • We will not remove subreddits where the community creator has logged onto the site in the last 30 days (5/16/21 - 6/16/21)

What are “good samaritan” subreddits?

There are a number of subreddits out there that helpful redditors (aka good samaritans) are holding down because they contain toxic or potentially hateful words in their subreddit name. These redditors are protecting the proverbial fort so these spaces do not become potential bastions for hate or harassment. We’re incredibly appreciative of these efforts, and we are taking precautions to ensure these subreddits are not removed and up for grabs.

Should one of these subreddits slip through the cracks and accidentally get removed and opened up for future use, we have created a way for redditors to notify us of these subreddits in Reddit Help. This form is meant to only serve these good samaritan subreddits that may accidentally get removed through this process. If this happens please fill out the form and select “Good Samaritan Appeals” under “What is your subreddit concern.” Once we’re notified, we’ll make sure to take the appropriate action and safeguard those communities.

Edge case situations

We understand there are a variety of edge case situations that we’re unable to solve for and some good intentioned subreddits are unfortunately going to get removed (RIP r/thingsjonsnowknows, the king of the north is dead, long live the king).

We also know that some redditors create subreddits that match their username for a variety of reasons. We want to acknowledge these subreddits, and at this time, we will not be removing communities if a subreddit name matches that of the subreddit creator (ex: if u/singmethesong creates r/singmethesong). We will revisit this in the near future and will keep everyone updated on our plans.

Updated dormant subreddit policy

We’re in the process of updating our subreddit camper policy as part of our efforts to breathe new life into these communities and make the Reddit Request process easier for users to understand and take advantage of. One of the main things this policy will reflect is changing the criteria to include activity of the subreddit, rather than just the activity of the moderator. Please keep your eyes out for a future post which will share more of these details.

That’s the fact, Jack. Again, thanks to all the mods that provided feedback on this initiative! We’ll stick around and answer questions you may have.


r/modnews Jun 15 '21 Hugz To The Stars

Improvements to Mobile Modmail & Legacy Modmail Deprecation Date

287 Upvotes

Hi-diddly-ho Mod-erinos!

With today’s latest experiment, we’re continuing to make it easier to understand and use Mod features and close the parity gap on mobile. We’re also officially deprecating legacy modmail starting next Monday, June 21st.

Legacy modmail depreciation begins 6/21

Back in March, we announced the deprecation of legacy modmail was coming in June. We’ve spent the last few months continuing to spread this message far and wide: embedded it in our posts, surfacing it in our announcement, referencing it in newsletters and directly engaging via modmail. Today we’re announcing the official deprecation dates:

  • June 21st we’ll start automatically migrating all subreddits still using legacy modmail to mod.reddit.com
  • July 26th we’ll remove the legacy modmail entry points across old.reddit and new.reddit

As we’ve worked with the community we consistently heard feedback on the state of mobile modmail via the in app browser. Though we’re not prioritizing building native modmail in the near term (we have a number of other improvements for ModQueue ahead of it), we’ve identified a number of impactful improvements to address quality and ease of use issues. So today we’re excited to announce a new iOS experiment starting to roll out today.

New Modmail in Inbox Experiment

Today Modmail on mobile is pretty inaccessible -- it takes 4 to 6 clicks just to access the experience and is difficult to use -- profile links frustratingly open to mweb for instance. With the start of today’s experiment, we’re adding modmail right in the Inbox tab so you can be aware of new modmail messages and quickly jump in from virtually anywhere in the app with ease.

With this update, we’re also tackling some of the most crusty issues the community raised:

  • You can open profiles, subreddits and other links in the app
  • The New folder default sort order is “Unread” so you can quickly see the latest unread messages first
  • We’ve removed the header on mobile so you have more space for your messages
  • When you clear your search result the listing page updates so you don’t feel stuck in search

Inbox and Inbox in Modmail

We’re planning to bring these same improvements to Android in the near future too.

Our hope with this experience is to substantially improve the quality of modmail on mobile until we can prioritize building a native modmail experience.

I’ll be hangin out in the comments, with a few friends to answer your questions and toss a few up votes your way for great content like this.


r/modnews Jun 14 '21

Limiting Access to Removed and Deleted Post Pages

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19 Upvotes